Refund and Return Policy
We value our customers and aim to provide quality products and services.
Returns
We only accept returns if:
The item delivered is damaged
You received the wrong item
You must report return issues within 24 hours of receiving your order.
Refunds
Refunds are processed only when:
The product is confirmed faulty or incorrect
The item is returned in its original condition
Refunds will be made through the original payment method within 5–10 business days.
Non-Refundable Items
We do not offer refunds for:
Change of mind after purchase
Items damaged by the customer
How to Request a Refund
Contact us via:
📞 Phone: 0507200877 / 0200663867
📧 Email: info@theheritageshopghana.com